OtterBox warrants its products against defects in manufacturing, material, or workmanship under normal use and service for their applicable Warranty Periods, subject to conditions contained in this limited warranty. Otter does not warrant, and is not responsible for, any smartphone or other device made by anyone other than Otter. This Limited Warranty will apply only to Products purchased from an Otter-authorized dealer that is subject to and follows Otter’s quality controls, unless otherwise prohibited by law.
How to Claim Otterbox Warranty Online:
To submit a warranty claim, visit https://www.otterbox.com/en-us/warranty-claim and follow the instructions to complete the process online. Any warranty claims must be made by customer no later than sixty (60) calendar days after the expiration of the applicable Warranty Period.
You may be asked to send them a photograph of your Product to validate the claim and, in some cases, they may ask that you return the product to Otter for inspection.
Otter reserves the right to charge a shipping and handling fee in connection with the evaluation and fulfillment of any warranty claim.
You can also call 1-855-688-7269 to submit a claim.
The following warranty periods apply to the Products:
OtterBox Private Collection and Limited Edition / Specialty Products
One (1) year (two (2) years for Products purchased in the EMEA region) from the original date of purchase of the Product by a customer from an Otter-authorized dealer
OtterBox Outdoor Collection Products
Lifetime of the Product, which is five (5) years from the original date of purchase of the Product by a customer from an Otter-authorized dealer
OtterBox Smartphone Cases and Tablet Cases
Lifetime of the product, which is seven (7) years from the original date of purchase of the Product by a customer from an Otter-authorized dealer
OtterBox Mobile Accessories
Lifetime of the Product, which is two (2) years from the original date of purchase of the Product by a customer from an Otter-authorized dealer